About Box 31 Leather

Box 31 Leather makes custom leather gear for firefighters. We take pride in the quality of our products and the service we provide. As our business grows, we’re looking for an organized, dependable person to handle daily order processing, shipping, and customer communication.

About the Position

As our Shipping & Customer Service Coordinator, you will help keep orders moving from the time they are received until they reach the customer. You will prepare orders for production, package and ship completed products, and respond to customers through Podium, email, and phone.

This role combines computer work with hands-on shipping tasks. The right person can balance customer messages with order preparation and shipping deadlines while staying accurate, organized, and professional.

What You’ll Do

Process and Prepare Orders

• Review, print, and organize incoming orders for production.
• Check customization details, customer information, and shipping addresses.
• Contact customers when order information is missing or unclear.
• Communicate changes, special requests, and deadlines to the production team.
• Keep order records accurate and follow up on unresolved questions.

Package and Ship Products

• Check completed products against order details before shipping.
• Package items securely and professionally.
• Create shipping labels and update fulfillment and tracking information.
• Ensure completed orders are shipped promptly.
• Monitor shipping supplies and communicate replenishment needs.
• Assist with shipping questions, delivery issues, and returns.

Communicate With Customers

• Monitor and respond to messages through Podium, email, and phone.
• Answer questions about products, customization, turnaround times, and order status.
• Coordinate with production to provide accurate updates.
• Handle customer concerns professionally and involve your supervisor when needed.
• Follow through so customer questions and concerns reach a resolution.

Keep Daily Work Organized

• Prioritize customer communication, order processing, and shipping throughout the day.
• Maintain clean, organized office and shipping areas.
• Follow established procedures and communicate problems early.
• Work closely with your supervisor and production team.
• Assist with related administrative duties as needed.

What We’re Looking For

• Dependable attendance and availability for a consistent Monday–Friday schedule.
• Strong attention to detail, especially when reviewing customized orders.
• Clear, professional written and verbal communication.
• Confidence using computers, email, and online systems.
• Ability to learn new software and move between different tasks.
• Good judgment when prioritizing work and handling customer concerns.
• Ability to work independently and complete tasks without repeated reminders.
• A willingness to learn our products and production process.
• A team-oriented attitude and willingness to help where needed.

Previous experience in customer service, shipping, order processing, or office administration is preferred. Experience with Shopify or Podium is helpful but not required.

How to Apply

Complete the application below and upload your résumé. Include a brief explanation of your relevant experience and why you would be a good fit for Box 31 Leather.